1 Commercial Bulletin PIN Nr.: 011/2006 SUBJECT: ELECTRONIC TICKETING ( ET ) This PIN supersedes PIN Nr. Effective March1, 2006, Garuda Indonesia has implemented Electronic Ticketing that valid for all Domestic sectors issued in Indonesia only. ELECTRONIC TICKET Electronic Ticket is a method to document the sale and track usage of passenger transportation without requiring the issuance of paper value documents.

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ELECTRONIC COUPON Means an electronic Flight Coupon or value document held in Garuda Indonesia database ELECTRONIC TICKETING (ET) Means the Itinerary / Receipt issued by or on behalf of Carrier, the Electronic Coupons and, if applicable, a boarding document ITINERARY / RECEIPT Means a document forming part of the Electronic Ticket which contains the information and notices required in accordance with Resolutions 722f and 722g 1. APPLICABLE FOR ISSUED ELECTRONIC TICKET (ET) 1.1. Segment is eligible for Electronic Ticket 1.2. All entire journey must be confirmed / open reservation is not allowed 1.3. ET is not applicable for Infant (OPTAT paper ticket) 1.4.

ET is not applicable for group (maximum of 9 passengers in 1 PNR) 1.5. Name of passenger must be the same as identity card with photograph 1.6. Itinerary / Receipt will be given to passenger who uses ET 2. GA ITINERARY / RECEIPT.1. Itinerary / Receipt and Condition Of Contract must be given to every passenger 2.2.

If a Passenger needs to print new Itinerary / Receipt then He/She must show his/her Identity card. GA Staff must verify his/her identification and update the data in the phone filed in the PNR 2.3.

New Itinerary / Receipt will be given to passenger who changes reservation / route / reissue and the old itinerary Receipt must be disposed. ELECTRONIC COUPON STATUS 3.1. O = Open for use Indicates the ET Flight Coupon (s) can be used for all coupon status updates (used for check-in, Refund, Exchanged, and revalidation).

Fare & rules is adjusted to the applied rules C = Checked-in) Indicates the passenger has secured a boarding pass E = Exchanged/ Reissued Indicates the value of ET Coupon(s) has been used in payment for a new transaction. 1 2 R = Refund Indicates the unused value of the ET flight coupon(s) has been returned/ remitted to the passenger / purchaser. F = Flown/ Used Indicates the journey associated with the ET flight coupon has been completed. V = Void Indicates cancellation of the entire electronic sale record.

Void is only applicable all coupons have a status of O = open for use 4. REVALIDATION ET A change date / flight number on ET coupon without change name of passenger, segment or fare class and no additional charge. Fare & rules is adjusted to the applied rules. Travel Agent is not applicable to revalidation ET. Step of revalidation: Retrieve new PNR Verify Fare & Rules for new booking Entry of revalidation: FWV# NNxx#SGyy#TKzz#CPaa Note: FWV# NN.#SG.#TK # CP (Mandatory entry ) xx = name number base on PNR yy = segment number zz = ticket number aa= Coupon number Ensure the status coupon O on a Ticket Image for new ET flight coupon. If the changed segment and / fare class are DIFFERENT, the ET must be Exchanged. EXCHANGE TICKET There are 3 Type of Exchange ET Reissue / reroute ET with Additional Charge Reissue / Reroute with No additional Charge Reissue/ reroute with issued the balance MCO Type of Document Exchange ET document can be exchanged to ET or Paper document Paper Document can be exchanged to ET 5.3.

ET document can be exchanged to ET document Verify Fare & Condition of Rules Form of payment: FWP#MPETK Status coupon O=open for use will automatically changed to status E = Exchanged in the Old Ticket Image after ET print Ensure that all ET flight Coupon number to be exchanged included in EX column New ET Status coupon is O = Open for use ET Image (FW* ) with Status coupon E must be attached in the new ET Image for Sales Report Supervisor is responsible to verify a new status coupon and old ET Coupon status.